Privacy Notice
Last reviewed: September 1, 2026
What we collect
Before monitoring starts, we request only information needed to assess and provide the service, such as your city, process type, preferred period and contact details. We do not ask for gov.br, email or bank passwords.
Why we use it
We use the information to assess your request, confirm the responsible unit, provide monitoring and scheduling assistance, communicate status and maintain necessary service records.
Website live chat
We use tawk.to to provide live chat on this website. Messages and related technical data may be processed by tawk.to to operate the chat service. Share only the information needed for your question and never send passwords through chat.
Website analytics
We use Cloudflare Web Analytics to understand aggregate page views, visits and site performance. Cloudflare states that Web Analytics does not track individual visitors. The analytics script processes limited technical information needed to produce aggregate statistics.
Retention and deletion
The applicable retention period and deletion route will be explained before paid monitoring begins. You may ask about correction or deletion through our WhatsApp contact. Some records may need to be retained to meet legal or accounting obligations.
Independent service
Vaga Clara is an independent assistance service and is not affiliated with Polícia Federal or the Brazilian Government.